Payments & Loyalty
Questions about the App?
Here are the answers to some of the questions you may have.
Please use the “Find Esso Stations” option at the bottom of the home screen to find your closest mobile enabled site. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon. See all currently participating stations below:
Braunton Service Station, Braunton
D S Dalgleish & Son, Galashiels
Braunton Service Station, Braunton
D S Dalgleish & Son, Galashiels
Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, authorise the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.
Yes, it is safe to use your phone whilst inside your vehicle and also in the shop. We recommend that you only use the app inside your vehicle parked at the pump. Please do not use your phone when you are dispensing fuel or walking on the forecourt, as we don’t want you to be distracted.
Setting up the app is simple and should only take you a couple of minutes. Download the app from the app store, provide a few details and set up Apple Pay if you haven’t already. It is then possible to use the app straight away, but we recommend completing the registration process before you travel to an Esso site.
We recommend that you either leave your phone in the vehicle or put it in your pocket or bag.
The app needs a 3G, 4G or Wi-Fi signal. If you don’t have a good signal, then please pay with a card or cash in the shop.
When you return the nozzle after fuelling, the till system in the shop connects to the cloud server and confirms the amount of fuel dispensed and the value of the transaction. When you check your phone, you’ll see a transaction confirmation screen which has matching values to what you see on the pump so you know the right amount has been taken.
If you realise you’ve made a wrong selection before you start fuelling, just tap on cancel in the app and you can then start over. If you authorise someone else’s pump and they have started fuelling then please advise the site staff immediately. Please carefully check your pump number is correct before using TouchID or a passcode to authorise the payment.
No, just fill up as much as you want to, replace the nozzle in the pump and you will be charged for the amount of fuel dispensed. There is a pre-authorised limit allowing you to fuel up to £100, although if you have insufficient funds for that amount, the amount of your available funds may be set as your limit.
Not yet, but we will be rolling out additional services for the app in the future.
You may have noticed a square type of barcode near the pump – this is called a QR code. If you have given the app permission to use location services during the registration process, then you shouldn’t need to scan this QR code. When you arrive at a participating Esso branded service station, the app will locate you and you can simply select your pump number. If your location cannot be identified because you haven’t provided location permission or there is interference, then the app will direct you to scan the QR code with your phone’s camera. You do not need to have a separate QR code reader app.
At the moment, the Esso App is only available for iPhones (models SE, 6, 6S, 6S+, 7 and 7+ or more recent models which may be released), but it will also be available for Android devices in the near future. In the meantime, you can use our other app - Esso Fuel Finder - to find Esso branded service stations.
Yes, it is safe but please do not use your phone when you are dispensing fuel or walking on the forecourt, as we don’t want you to be distracted. We recommend that you use the app inside your vehicle parked at the pump.
Yes, security is our main priority so we ask you to create a username and password to access your Esso app account. We require your email address to be verified and we will always inform you via that email account of any changes to your account details. Neither Apple nor Esso store any card details on your phone. When you make a fuel purchase with Apple Pay, the secure chip in your device sends only your device account number along with a transaction-specific dynamic security code. Your full card details are never transferred when making a payment and every payment requires your Touch ID or passcode to authorise it.
As we do not keep your details on the phone, and your app is protected by TouchID or a passcode, no one else should be able to use the app on your phone to pay for fuel. If your phone is lost or stolen, there are ways to wipe it remotely (contact your phone provider or mobile service provider). And you can always email us if you want your account stopped.
No. We realise that it may be time consuming to have to log in and sometimes difficult to remember your passwords, so we have designed the app to keep you logged in as much as possible. No payment details would be visible if someone got hold of your phone, and each transaction requires your TouchID or passcode before a payment can be made, so it is safe to leave the app logged in. We will only log you out if the same account is used on a different phone, or if you have too many incorrect password attempts. If you do want to log out of the app, you can do this at the bottom of the ‘Account’ menu.
At the moment, Apple Pay is the only accepted payment method, but other payment options will be added in the future, so check back soon or register in the app so we can send you an email when other payment options are available. In the meantime you will still be able to use the app to find Esso stations and get directions.
You can use any Visa, Mastercard or American Express debit or credit card stored in your Apple Pay wallet.
The price displayed on the pump at the time of your transaction for your chosen grade.
Don’t worry - they will see a symbol appear on their screen, so they’ll know which pumps are using the mobile app for payment. When you have seen the ‘Transaction Complete’ screen showing the amount you have paid, you can drive away
The amount of time it takes can vary by bank and by service station, but typically for a debit card payment the transaction takes 2-3 business days to go through. The payment takes the same time to show up whether you pay via the app or inside the shop with your card.
You may see a value of £100 in your Wallet which is the pre-authorised amount that allows you to fill up with up to £100 worth of fuel. It may be shown as a ‘pending transaction’ in your account if you use online or mobile banking. We will only actually debit your account for the value of fuel you dispensed but that value is not displayed in the Apple Pay wallet. A pending transaction will be cancelled when the transaction appears on your account properly, normally during overnight processing although it may take a couple of days in some instances. You may find that your available funds are reduced by £100 while the transaction is pending, so please take that into account if you are monitoring your spend to avoid bank charges.
No. If you start the process of making a payment in the app but it doesn’t get fully authorised, you may see what appears to be a charge of $0.01 in your Apple Pay Wallet. This small amount is a pending transaction to check that your card is an active account, but it will be reversed out, the 1 cent is not actually taken and there will be no foreign transaction fees.
No, the Esso App is free to download and use. In fact you can take advantage of app- only offers which can give you additional value, like bonus Clubcard points.
Normally the limit is £100 per transaction. If you have insufficient funds in your bank account for the default amount of £100 to be to be approved, then you may be offered a lower amount and you will be able to fill up to that amount.
Yes, the default reservation is £100, which might show as a ‘pending transaction’ in your account if you use online or mobile banking. We will only actually debit your account for the value of fuel you dispensed and your account will have the £100 pending transaction cancelled and replaced with the correct transaction value, normally during overnight processing although it may take a couple of days in some instances. You may find that your available funds are reduced by £100 until this is complete, so please take that into account if you are monitoring your spend to avoid bank charges.
Unfortunately not, you will need to log into your Tesco Clubcard account at Tesco.co.uk or using the Tesco Clubcard app.
Yes, your points earned will show on the emailed receipt, in ‘History’ within the app and on the transaction confirmation at the time you make the purchase.
This could be for one of the following reasons:
- Please check that your Tesco Clubcard number has been correctly added to the app. To do this, go to the main menu, then ‘account’. You can delete the Tesco Clubcard and add it again by scanning the barcode on the back.
- If you make more than three transactions with your Tesco Clubcard in the same day, you will not earn points on any transactions after the third one. This is in accordance with the Tesco Clubcard terms and conditions.
- In certain circumstances our systems may not be able to issue points at the time of the transaction, and they may be awarded after a slight delay. If you still do not have the points showing after 2 business days, please call Customer Care on 0207 136 1798 and we will be happy to look into that for you.
- You may not have qualified for points either because the site where you made the purchase is not participating in the Clubcard loyalty program, or because a minimum purchase threshold was not reached.
The app offers a number of benefits:
- It’s quicker when there’s a queue inside, and even when there isn’t!
- Electronic receipts for expense claims, tax reporting and budgeting purchases
- Giving you an easier way to pay when you have children in the car with you. Stay by their side and pay with ease.
- Perfect for those with impaired mobility.
- Sometimes forget your Clubcard? Once your Clubcard number is loaded in the app you don’t need to produce it each time to build up your points.
- When it’s raining – you can stay in the car and under the canopy and you don’t get wet!
No. The app is designed to use minimal data allowance and battery.