The Esso App

Payments & Loyalty

Questions about the App?

Here are the answers to some of the questions you may have.

Please use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile enabled site. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon. See all currently participating stations below:

Braunton Service Station, Braunton

D S Dalgleish & Son, Galashiels

Reinwood Service Station, Huddersfield

Worsley Brow Service Station, St Helens

Benmar Garage, Dumfries and Galloway

Five Barred Gate Service Station, Preston

Beech Service Station, Cobham

Malthurst Townend Service Station, Caterham

Malthurst Shepperton Service Station, London

Clayton Brook Service Station, Chorley

Oxshott Service Station, Oxshott

Altrincham Service Station, Altrincham

Malthurst Ilford Service Station, Ilford
Once you have downloaded the app, you need to register, set up a payment method and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, authorise the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.
If you add your Tesco Clubcard number into the Esso App (either during registration or in your account settings later), you can earn an additional 200 points for fuelling 30 litres or more at participating Clubcard sites, and an additional 200 points after your fifth purchase of 30 litres or more using the app at participating Clubcard sites. Don’t worry if you don’t fill up with 30 litres every time – we will keep track of your qualifying purchases so that you receive your points when you have made 5 qualifying fills. You’ll also earn the usual level of Clubcard points on your app transactions (subject to the Clubcard T&Cs at participating sites).
Yes. We recommend that you only use the app inside your vehicle parked at the pump. Please do not use your phone when you are dispensing fuel or walking on the forecourt, as we don’t want you to be distracted.
Setting up the app is simple and should only take you a couple of minutes. Download the app from the app store, provide a few details and set up Apple Pay or PayPal if you haven’t already. It is then possible to use the app straight away, but we recommend completing the registration process before you travel to an Esso site.
We recommend that you either leave your phone in the vehicle or put it in your pocket or bag. Please do not use your phone whilst you are dispensing fuel.
The app needs a 3G, 4G or Wifi signal. If you don’t have a good signal, then please pay with a card or cash in the shop.
When you return the nozzle after fuelling, the till system in the shop connects to the cloud server and confirms the amount of fuel dispensed and the value of the transaction. When you check your phone, you’ll see a transaction confirmation screen which has matching values to what you see on the pump so you know the right amount has been charged.
If you realise you’ve made a wrong selection before you start fuelling, just tap on cancel in the app and you can then start over. If you authorise someone else’s pump and they have started fuelling then please advise the site staff immediately. Please carefully check your pump number is correct before authorising the payment.
No, just fill up as much as you want to, replace the nozzle in the pump and you will be charged for the amount of fuel dispensed. There is a pre-authorised limit allowing you to fuel up to £100, although if you have insufficient funds for that amount, the amount of your available funds may be set as your limit.
Not yet, but we will be rolling out additional services for the app in the future.
You may have noticed a square type of barcode near the pump – this is called a QR code. If you have given the app permission to use location services during the registration process, then you shouldn’t need to scan this QR code. When you arrive at a participating Esso branded service station, the app will locate you and you can simply select your pump number. If your location cannot be identified because you haven’t provided location permission or there is interference, then the app will direct you to scan the QR code with your phone’s camera. You do not need to have a separate QR code reader app.
You can download the Esso App from the Apple or Google Play app stores.
Yes you can use the app while parked at the pump. Please place your phone in your pocket and do not use it whilst you are fuelling.
Yes, security is our main priority. Neither Apple, PayPal nor Esso store any card details on your phone. All Apple Pay transactions require you to use Touch ID or your passcode to authorise the payment. To use PayPal, you will need to log in to your account to authorise payments through the app. We recommend that you have a screen lock or use Touch ID on your mobile for an additional layer of security if you stay logged in (which does make it quicker to pay).
If your phone is lost or stolen, there are ways to wipe it or put it in ‘lost mode’ remotely (contact your phone or mobile service provider). You can also contact Apple, PayPal or your payment card providers to cancel those funding sources, and you can also email us if you want your account deleted.
No. We realise that it may be time consuming to have to log in and sometimes difficult to remember your passwords, so we have designed the app to keep you logged in as much as possible. No payment details would be visible if someone got hold of your phone. We will log you out if the same account is used on a different phone, or if you have too many incorrect password attempts. If you do want to log out of the app, you can do this at the bottom of the ‘Account’ menu.
At the moment, Apple Pay and PayPal are the only accepted payment methods, but other payment options will be added in the future, so check back soon or register in the app so we can send you an email when other payment options are available. In the meantime you will still be able to use the app to find Esso stations and get directions.
You can use any Visa, Mastercard or American Express debit or credit card stored in your Apple Pay or PayPal account.
The price displayed on the pump at the time of your transaction for your chosen grade.
Don’t worry - they will see a symbol appear on their screen, so they’ll know which pumps are using the mobile app for payment. When you have seen the ‘Transaction Complete’ screen showing the amount you have paid, you can drive away.
The amount of time it takes can vary by bank and by service station, but typically for a debit card payment the transaction takes 2-3 business days to go through. The payment takes the same time to show up whether you pay via the app or inside the shop with your card.
You may see a value of between £0.01 and £100 in your Wallet which is the pre-authorised amount that allows you to fill up with up to £100 worth of fuel. It may be shown as a ‘pending transaction’ in your account if you use online or mobile banking. We will only actually debit your account for the value of fuel you dispensed but that value may not be immediately displayed in the Apple Pay wallet. A pending transaction will be cancelled when the transaction appears on your account properly, normally during overnight processing although it may take a couple of days in some instances. You may find that your available funds are reduced by the pre-authorised amount (maximum £100) while the transaction is pending, so please take that into account if you are monitoring your spending to avoid bank charges.
No, the Esso App is free to download and use. In fact you can take advantage of app- only offers which can give you additional value, like bonus Clubcard points.
Normally the limit is £100 per transaction. If you have insufficient funds in your bank account for the default amount of £100 to be approved, then you may be offered a lower amount and you will be able to fill up to that amount.
Yes, the default reservation is £100 although some banks use a lower amount (often £0.01), which might show as a ‘pending transaction’ in your account if you use online or mobile banking. We will only actually debit your account for the value of fuel you dispensed and your account will have the pending transaction cancelled and replaced with the correct transaction value, normally during overnight processing although it may take a couple of days in some instances. You may find that your available funds are reduced by up to £100 until this is complete, so please take that into account if you are monitoring your spend to avoid bank charges.
Yes, if you register your Tesco Clubcard number on the Esso app, you’ll earn points on qualifying purchases at participating service stations (refer to the Tesco Clubcard terms and conditions and FAQs). There may be further opportunities to earn bonus Tesco Clubcard points through the app.
Unfortunately not, you will need to log into your Tesco Clubcard account at Tesco.co.uk or using the Tesco Clubcard app.
Yes, your points earned will show on the emailed receipt, in ‘History’ within the app and on the transaction confirmation at the time you make the purchase.
This could be for one of the following reasons:

- Please check that your Tesco Clubcard number has been correctly added to the app. To do this, go to the main menu, then ‘account’. You can delete the Tesco Clubcard and add it again by scanning the barcode on the back.
- If you make more than three transactions with your Tesco Clubcard in the same day, you will not earn points on any transactions after the third one. This is in accordance with the Tesco Clubcard terms and conditions.
- In certain circumstances our systems may not be able to issue points at the time of the transaction, and they may be awarded after a slight delay. If you still do not have the points showing after 2 business days, please call Customer Care on 0207 136 1798 and we will be happy to look into that for you.
- You may not have qualified for points either because the site where you made the purchase is not participating in the Clubcard loyalty program, or because a minimum purchase threshold was not reached.
The app offers a number of benefits:

- It’s quicker when there’s a queue inside, and even when there isn’t!
- Electronic receipts for expense claims, tax reporting and budgeting purchases
- It’s an easier way to pay when you have children in the car with you.
- It’s an easier way to pay for those with impaired mobility.
- Sometimes forget your Clubcard? Once your Clubcard number is loaded in the app you don’t need to produce it each time to build up your points.
- When it’s raining – you can stay in the car and under the canopy so you won’t get wet!
Yes the app can offer a significant time saving for purchasing fuel, especially if there is a queue inside the shop.
No. The app is designed to use minimal data allowance and battery power.