Energy Lives Here

Frequently Asked Questions

Fuelled with curiosity? Get the answers here.

Use the Esso Fuel Finder application, which is also available as an app for IOS and Android devices, to find your nearest Esso station and details of the services it offers. http://www.essofuelfinder.co.uk/
If you've put the wrong fuel into your vehicle then don’t turn on the ignition or start your engine. Doing so may damage your engine. Call a roadside assistance company immediately. They will be able to drain the fuel from your vehicle.
If you have any additional questions about our products, check the product specific material safety data sheet: http://www.msds.exxonmobil.com/IntApps/psims/psims.aspx
The majority of unleaded 95 Octane petrol sold in the UK contains up to 5% ethanol as required under the Government’s Renewable Transport Fuels Obligation (RTFO).

There is currently no requirement for renewable fuel (such as ethanol) to be present in super unleaded (97 grade petrol).

Esso super unleaded petrol (Synergy Supreme+ Unleaded 97) is ethanol free (except in Devon, Cornwall, the Teesside area and Scotland). We would therefore advise anyone who has concerns about the presence of ethanol in petrol to use Synergy Supreme+ – providing they do not fill up in Devon or Cornwall, the Teesside area or Scotland.

Our Synergy Fuels:
  • Diesel
  • Supreme+ Diesel
  • Unleaded
  • Supreme+ Unleaded

Service station staff are required by law to supervise the forecourt to ensure the safety and security of customers and staff. They are also required to check that anyone using a fuel pump is at least 16 years of age - the minimum age for buying petrol. Consequently, staff may want to visually check customers before authorising the pump to dispense fuel.
When cardholders use a credit card/debit card, often their bank will place a hold on the funds in their account. The cardholder cannot use those funds until the card issuer releases the hold. In every case, this decision is made by the bank, based on their operating practices and the rules that govern the particular network used to process their card. When you use your credit card/debit card in the pump, the retailer does not know how much fuel you want to purchase. It sends an electronic request to your bank to authorise a sale for a specific amount (the amount varies based on the card). Even though you have not purchased anything, your bank will usually place a hold on the funds in your account for this amount. Then the exact amount of your purchase is sent to your bank immediately after you have completed the transaction. At that time, your bank should charge your account for the actual amount of the sale and remove the hold. However many banks do not remove the hold immediately. Often, they will leave it on your account for 1 - 5 days.
The vast majority of Esso service stations in the UK are now operated under the Esso brand by independent companies. If you want to apply for sponsorship from your local service station, please contact the site manager directly.
Esso branded service stations in the UK are run by independent companies, including Euro Garages (www.eurogarages.com), Malthurst Retail Holdings (www.mrhgb.co.uk), and Rontec (www.rontec.com). Please contact them directly.
Esso branded service stations in the UK are run by independent companies, therefore we suggest you check out the website of some of the larger operators for any career opportunities: www.eurogarages.com, www.mrhgb.co.uk, www.rontec.com

Synergy FAQ

Synergy is the brand name of fuels sold at Esso branded service stations. This fuel formulation is available at all Esso stations in UK & BNL.
Our research told us that Synergy is the best name for Esso’s fuel brand. Synergy incorporates a significant forecourt image upgrade - the first in nearly 20 years - with many innovative design elements to communicate fuel offers more consistently and effectively to customers.
Synergy, the name of our fuels, is supported by the Fuel Technology descriptor referring to our investment in technical innovation. Our research and engineering team are conducting a program of work to look for ways to improve our fuel products.
The Synergy icon reinforces the brand name.